2019 quality integrity Report
Zhejiang pinnuo Machinery Co., Ltd
March 2020
catalogue
Part I preface to the report one
1、 Report preparation specification two
2、 Speech by the top management of the enterprise two
3、 Company profile two
Part II main body of the report four
1、 Enterprise quality concept four
2、 Enterprise quality management four
（1） Quality management organization four
（2） Quality management system four
（3） Quality risk management five
3、 Quality integrity management six
（1） Quality integrity management six
（2） Quality culture construction eight
4、 Enterprise quality foundation two
（1） Enterprise product standard two
（2） Enterprise measurement level eight
（3） Certification and approval eight
（4） Quality inspection nine
5、 Product quality responsibility nine
（1） Product quality level nine
（2） After sales responsibility of products nine
（3） Corporate social responsibility ten
（4） Quality credit record twenty-two
Part III conclusion of the report thirteen
Part I preface to the report
1、 Report preparation specification
The company guarantees that the construction of the quality integrity system published in the report is free from any misleading statements and false information, and is responsible for the objectivity and authenticity of its contents.
Report scope: Zhejiang pinnuo Machinery Co., Ltd
Release time of the report: March 2020
Report release cycle: once a year
Description of report data: the data involved in the report comes from the company, and the data is true and effective.
2、 Speech by senior management of the enterprise
In the long-term business practice of Zhejiang pinnuo Machinery Co., Ltd., the company adheres to the core values of "creating value for customers, creating wealth for shareholders, creating opportunities for employees and creating benefits for society", seizes the good momentum of the development of the automobile industry, makes great efforts to give full play to the company's technical advantages, continuously introduces and digests new technologies, and improves traditional products with high and new technologies, With the mission of "achieving customers, serving employees, giving back to shareholders and benefiting the society", finally realize the vision of "becoming the most trusted high-end bearing manufacturing enterprise", create value for users, create benefits for shareholders and provide development space for employees with excellent performance, formulate long-term and short-term business strategies for leapfrog sustainable development and continuously optimize corporate governance, Create a good business environment, actively assume social responsibility, and strive to create independent innovation and resource-saving enterprises.
3、 Company profile
Zhejiang pinnuo Machinery Co., Ltd. (hereinafter referred to as pinnuo), founded in 2002 and headquartered in Xinchang Industrial Park, Xinchang County, Zhejiang Province, is a supplier of metal surface processing and hot treatment processing. The company is committed to continuously improving the diversification of turning product structure and specialization of heat treatment services, providing professional industry solutions and high-quality services, and continuously creating greater value for customers.
Pinuo takes "achieving customers, serving employees, giving back to shareholders and benefiting the society" as its corporate mission and "becoming the most trusted high-end bearing manufacturing enterprise" as its corporate vision, pinuo has created a good corporate culture and brand image, so that the enterprise can maintain sustainable, stable and healthy development. After 18 years of development, the company's production base covers an area of 14 Mu and a construction area of 12000 square meters. At present, the company has an annual turning capacity of 66 million sets and a heat treatment capacity of 15600 tons.
The company has passed iatf16949:2016 quality system certification; ISO14001 environmental system certification; Supplier qualification certification of world-class bearing enterprises. The company has always adhered to the following quality policy: never stop quality improvement and win with quality; Provide products that meet customer requirements and satisfy users.
Part II report body
1、 Enterprise quality concept
Zhejiang pinnuo Machinery Co., Ltd. always takes quality as the foundation of the enterprise. Therefore, the company has established a strict quality assurance system, produced and sold products in strict accordance with the requirements of laws and regulations such as the product quality law and national mandatory standards, and formulated quality management documents covering the whole process of procurement, manufacturing, sales and after-sales service with the quality management manual as the general outline, so as to ensure the provision of safe, healthy and comfortable products for customers.
2、 Enterprise quality management
（1） Quality management organization
According to the principle of simplification and high efficiency, the company's human resources department regularly publishes the latest organization chart to determine the job responsibilities of each post in time. The company has set up a management representative, established detailed work standards for the company's decision-making level and various posts, and formulated the functional instructions of various departments. All departments perform their respective duties, communicate and cooperate with each other, and the operation processes of marketing, R & D, procurement, incoming material inspection, warehousing, production and inspection are clear and smooth.
（2） Quality management system
Since the introduction of IATF / 16949:2016 quality management system, Zhejiang pinnuo Machinery Co., Ltd. has taken "never-ending quality improvement, winning with quality. Providing products that meet customer needs and user satisfaction" as the quality policy, continuously integrated various relevant systems, and established quality management, environment, occupational health and safety and other management systems that adapt to the actual situation of the company, Solidly and effectively implemented various responsibilities and objectives in the management work, ensured the effective operation of the system and promoted the sustainable development of the company.
The company has established internal audit management procedure and management review control procedure, and trained sufficient internal auditors according to the needs of internal audit. In order to ensure the effectiveness and continuous improvement of the system operation, according to the provisions of the system audit, the company regularly carries out sampling inspection on the product consistency and compliance with laws and regulations, and carries out the system internal audit covering the whole company every year. For the nonconformities found in the audit, the company organizes to analyze the causes and formulate corrective and preventive control measures, The responsible department implements the rectification according to the corrective and preventive measures, evaluates the rectification effect, and closes after the rectification and verification of all problems are qualified. Finally, the internal audit report shall be formed to put forward suggestions on the rectification of the system and the prevention of nonconforming items, which shall be reported to the manager as an important input of management review.
The company has formulated procedure documents such as nonconforming product control procedure to strictly control nonconforming products. All products of the company must pass the inspection before they can flow into the next process or leave the factory. Any nonconforming products have clear requirements for identification, recording, evaluation, isolation and treatment. All kinds of nonconforming products must be re inspected and qualified before entering the next process.
For all explicit or implicit quality problems and nonconformities, the quality assurance department has detailed data records, and after statistical analysis by a specially assigned person, the responsible department shall formulate corrective and preventive measures and make rectification according to the corrective and preventive measures management procedure. The problem items can be closed only after the corrective and preventive measures are evaluated to be effective, and all product data can be traced.
To sum up, the company's quality management system emphasizes system optimization, routine and routine application of process methods and quality tools, and fully applies PDCA cycle in all systems and processes to continuously improve and pursue excellence.
（3） Quality risk management
In order to ensure the continuous improvement of product quality and improve the quality service level of the company, the requirements, review and service of customers for products are defined in the procedure documents of the company's quality management system. Customer complaints or potential complaints are collected through satisfaction investigation and telephone return visit, and through the investigation of competitors and customers' evaluation of other competitors' products, Collect customers' expectations for products and services, and take the initiative to prevent to reduce customer complaints.
Because of its good reputation for quality and stable strength performance, the company won the trust of Swedish SKF in 2008 and began to cooperate. The quality of pinuo machinery has withstood the most rigorous market test in the world, and the number of foreign customers negotiating cooperation every year is increasing.
After more than ten years of market development, the international market dominated by the United States, the European Union and Southeast Asia has gradually formed, and the market share at home and abroad has increased steadily.
The company understands the needs and expectations of customers by visiting and investigating, holding marketing meetings, conducting customer (customer) satisfaction surveys, opening service lines and other means.
All departments of the company regularly collect customer information, sort out and summarize the customer demand information determined after analysis according to different market segments, form the demand and expectation database of different customer groups, and summarize the summary data according to the overall demand characteristics of customer groups in different market segments for reference in product planning, product development and design, process control and other decision-making.
According to the changes of customer needs and expectations, the improvement guidance for product planning, development and design, process improvement and so on is as follows:
1) Apply changes in customer needs and expectations to product planning.
2) Apply changes in customer needs and expectations to product development and design improvement.
For key customers, use information-based means to connect with the company's information system, and timely transmit customer sales and new product information to the competent department of the company. Monthly information communication is changed to daily data docking. More quickly understand the needs of key customers and adapt to market changes.
The after-sales service of the company is equipped with sales and service personnel who master professional technology. According to the needs of customers, the company carries out all-round and personalized communication and service on technology, quality and other issues, so as to build a customer-centered service support system with the goal of creating value for customers.
The company attaches importance to the application of current and past customer information. Current information includes feedback information collected by marketing personnel and after-sales service personnel, information obtained by market researchers and leaders visiting the market and customer information collected by participating in exhibitions and industry conferences; Previous information includes customer complaints, customer satisfaction survey results, etc. The marketing management personnel will make statistics and analysis of the collected customer information, and make full use of it in the formulation of marketing strategy, the development of new customers, the improvement of products and services, etc.
The handling information and results of customer complaints shall be communicated within the company. The company shall fully understand the following impacts of customer complaints on the company's interests:
a) After handling customer complaints, customers are more satisfied and customer satisfaction is improved;
b) Improve the relationship with customers, increase repetitive orders and pass on word-of-mouth;
c) Reduce the possibility of customers turning to competitors;
d) Improve the quality of the company's products and services;
e) Provide future business opportunities.
The company accumulates and analyzes complaint information, determines common problems, identifies root causes and improvement priorities for continuous improvement of the whole organization and partners.2019 quality integrity Report
Zhejiang pinnuo Machinery Co., Ltd
March 2020
catalogue
Part I preface to the report one
1、 Report preparation specification two
2、 Speech by the top management of the enterprise two
3、 Company profile two
Part II main body of the report four
1、 Enterprise quality concept four
2、 Enterprise quality management four
（1） Quality management organization four
（2） Quality management system four
（3） Quality risk management five
3、 Quality integrity management six
（1） Quality integrity management six
（2） Quality culture construction eight
4、 Enterprise quality foundation two
（1） Enterprise product standard two
（2） Enterprise measurement level eight
（3） Certification and approval eight
（4） Quality inspection nine
5、 Product quality responsibility nine
（1） Product quality level nine
（2） After sales responsibility of products nine
（3） Corporate social responsibility ten
（4） Quality credit record twenty-two
Part III conclusion of the report thirteen
Part I preface to the report
1、 Report preparation specification
The company guarantees that the construction of the quality integrity system published in the report is free from any misleading statements and false information, and is responsible for the objectivity and authenticity of its contents.
Report scope: Zhejiang pinnuo Machinery Co., Ltd
Release time of the report: March 2020
Report release cycle: once a year
Description of report data: the data involved in the report comes from the company, and the data is true and effective.
2、 Speech by senior management of the enterprise
In the long-term business practice of Zhejiang pinnuo Machinery Co., Ltd., the company adheres to the core values of "creating value for customers, creating wealth for shareholders, creating opportunities for employees and creating benefits for society", seizes the good momentum of the development of the automobile industry, makes great efforts to give full play to the company's technical advantages, continuously introduces and digests new technologies, and improves traditional products with high and new technologies, With the mission of "achieving customers, serving employees, giving back to shareholders and benefiting the society", finally realize the vision of "becoming the most trusted high-end bearing manufacturing enterprise", create value for users, create benefits for shareholders and provide development space for employees with excellent performance, formulate long-term and short-term business strategies for leapfrog sustainable development and continuously optimize corporate governance, Create a good business environment, actively assume social responsibility, and strive to create independent innovation and resource-saving enterprises.
3、 Company profile
Zhejiang pinnuo Machinery Co., Ltd. (hereinafter referred to as pinnuo), founded in 2002 and headquartered in Xinchang Industrial Park, Xinchang County, Zhejiang Province, is a supplier of metal surface processing and hot treatment processing. The company is committed to continuously improving the diversification of turning product structure and specialization of heat treatment services, providing professional industry solutions and high-quality services, and continuously creating greater value for customers.
Pinuo takes "achieving customers, serving employees, giving back to shareholders and benefiting the society" as its corporate mission and "becoming the most trusted high-end bearing manufacturing enterprise" as its corporate vision, pinuo has created a good corporate culture and brand image, so that the enterprise can maintain sustainable, stable and healthy development. After 18 years of development, the company's production base covers an area of 14 Mu and a construction area of 12000 square meters. At present, the company has an annual turning capacity of 66 million sets and a heat treatment capacity of 15600 tons.
The company has passed iatf16949:2016 quality system certification; ISO14001 environmental system certification; Supplier qualification certification of world-class bearing enterprises. The company has always adhered to the following quality policy: never stop quality improvement and win with quality; Provide products that meet customer requirements and satisfy users.
Part II report body
1、 Enterprise quality concept
Zhejiang pinnuo Machinery Co., Ltd. always takes quality as the foundation of the enterprise. Therefore, the company has established a strict quality assurance system, produced and sold products in strict accordance with the requirements of laws and regulations such as the product quality law and national mandatory standards, and formulated quality management documents covering the whole process of procurement, manufacturing, sales and after-sales service with the quality management manual as the general outline, so as to ensure the provision of safe, healthy and comfortable products for customers.
2、 Enterprise quality management
（1） Quality management organization
According to the principle of simplification and high efficiency, the company's human resources department regularly publishes the latest organization chart to determine the job responsibilities of each post in time. The company has set up a management representative, established detailed work standards for the company's decision-making level and various posts, and formulated the functional instructions of various departments. All departments perform their respective duties, communicate and cooperate with each other, and the operation processes of marketing, R & D, procurement, incoming material inspection, warehousing, production and inspection are clear and smooth.
（2） Quality management system
Since the introduction of IATF / 16949:2016 quality management system, Zhejiang pinnuo Machinery Co., Ltd. has taken "never-ending quality improvement, winning with quality. Providing products that meet customer needs and user satisfaction" as the quality policy, continuously integrated various relevant systems, and established quality management, environment, occupational health and safety and other management systems that adapt to the actual situation of the company, Solidly and effectively implemented various responsibilities and objectives in the management work, ensured the effective operation of the system and promoted the sustainable development of the company.
The company has established internal audit management procedure and management review control procedure, and trained sufficient internal auditors according to the needs of internal audit. In order to ensure the effectiveness and continuous improvement of the system operation, according to the provisions of the system audit, the company regularly carries out sampling inspection on the product consistency and compliance with laws and regulations, and carries out the system internal audit covering the whole company every year. For the nonconformities found in the audit, the company organizes to analyze the causes and formulate corrective and preventive control measures, The responsible department implements the rectification according to the corrective and preventive measures, evaluates the rectification effect, and closes after the rectification and verification of all problems are qualified. Finally, the internal audit report shall be formed to put forward suggestions on the rectification of the system and the prevention of nonconforming items, which shall be reported to the manager as an important input of management review.
The company has formulated procedure documents such as nonconforming product control procedure to strictly control nonconforming products. All products of the company must pass the inspection before they can flow into the next process or leave the factory. Any nonconforming products have clear requirements for identification, recording, evaluation, isolation and treatment. All kinds of nonconforming products must be re inspected and qualified before entering the next process.
For all explicit or implicit quality problems and nonconformities, the quality assurance department has detailed data records, and after statistical analysis by a specially assigned person, the responsible department shall formulate corrective and preventive measures and make rectification according to the corrective and preventive measures management procedure. The problem items can be closed only after the corrective and preventive measures are evaluated to be effective, and all product data can be traced.
To sum up, the company's quality management system emphasizes system optimization, routine and routine application of process methods and quality tools, and fully applies PDCA cycle in all systems and processes to continuously improve and pursue excellence.
（3） Quality risk management
In order to ensure the continuous improvement of product quality and improve the quality service level of the company, the requirements, review and service of customers for products are defined in the procedure documents of the company's quality management system. Customer complaints or potential complaints are collected through satisfaction investigation and telephone return visit, and through the investigation of competitors and customers' evaluation of other competitors' products, Collect customers' expectations for products and services, and take the initiative to prevent to reduce customer complaints.
Because of its good reputation for quality and stable strength performance, the company won the trust of Swedish SKF in 2008 and began to cooperate. The quality of pinuo machinery has withstood the most rigorous market test in the world, and the number of foreign customers negotiating cooperation every year is increasing.
After more than ten years of market development, the international market dominated by the United States, the European Union and Southeast Asia has gradually formed, and the market share at home and abroad has increased steadily.
The company understands the needs and expectations of customers by visiting and investigating, holding marketing meetings, conducting customer (customer) satisfaction surveys, opening service lines and other means.
All departments of the company regularly collect customer information, sort out and summarize the customer demand information determined after analysis according to different market segments, form the demand and expectation database of different customer groups, and summarize the summary data according to the overall demand characteristics of customer groups in different market segments for reference in product planning, product development and design, process control and other decision-making.
According to the changes of customer needs and expectations, the improvement guidance for product planning, development and design, process improvement and so on is as follows:
1) Apply changes in customer needs and expectations to product planning.
2) Apply changes in customer needs and expectations to product development and design improvement.
For key customers, use information-based means to connect with the company's information system, and timely transmit customer sales and new product information to the competent department of the company. Monthly information communication is changed to daily data docking. More quickly understand the needs of key customers and adapt to market changes.
The after-sales service of the company is equipped with sales and service personnel who master professional technology. According to the needs of customers, the company carries out all-round and personalized communication and service on technology, quality and other issues, so as to build a customer-centered service support system with the goal of creating value for customers.
The company attaches importance to the application of current and past customer information. Current information includes feedback information collected by marketing personnel and after-sales service personnel, information obtained by market researchers and leaders visiting the market and customer information collected by participating in exhibitions and industry conferences; Previous information includes customer complaints, customer satisfaction survey results, etc. The marketing management personnel will make statistics and analysis of the collected customer information, and make full use of it in the formulation of marketing strategy, the development of new customers, the improvement of products and services, etc.
The handling information and results of customer complaints shall be communicated within the company. The company shall fully understand the following impacts of customer complaints on the company's interests:
a) After handling customer complaints, customers are more satisfied and customer satisfaction is improved;
b) Improve the relationship with customers, increase repetitive orders and pass on word-of-mouth;
c) Reduce the possibility of customers turning to competitors;
d) Improve the quality of the company's products and services;
e) Provide future business opportunities.
The company accumulates and analyzes complaint information, determines common problems, identifies root causes and improvement priorities for continuous improvement of the whole organization and partners.
